Custom Payment Systems:

• Managing different types of payment plans (e.g., split payments, subscriptions) can be challenging.

Tracking Key Metrics and KPIs:

• Businesses like ours often face issues with unreliable data, which can skew decisions and performance insights.

Unreliable Data:

• Lack of trust in the accuracy of data, such as when sales reps manually enter data into Google Sheets.

• A sales rep could manipulate data to look better (e.g., marking calls as canceled to inflate close rates).

• This leads to poor decision-making, like misallocating leads to top performers who aren't actually performing well.

Commission Tracking:

• Managing commission structures manually (e.g., through spreadsheets) can lead to inefficiency and errors.

• Sales reps should focus on selling, not on admin tasks like commission tracking, which can be automated.

• A lot of admin work leads to lost revenue because salespeople aren’t spending enough time on calls.

Refunds and Clawbacks in Commission:

• When refunds occur or a deal is disputed, tracking the status of commission payments becomes so difficult.

Merchant Account Issues (Held Funds):

• Payment processors like Stripe can hold funds or freeze accounts based on transaction volume and refund rates.

• Businesses in high-ticket, low-volume sectors (e.g., agencies, consultants) are particularly vulnerable to account suspensions or fund holds.

Receivables (Unpaid Invoices):

• Keeping track of receivables—payments due over time (e.g., installment plans, split pays)—is crucial but often mishandled.

• Salespeople, who are commission-based, often neglect to follow up on unpaid invoices or track failed payments properly.

• Why tracking these payments early and regularly is crucial to avoid substantial losses.